Support
Official Billzy support and operational response policy.
Contact
Email: info@billzy.io
Please include your workspace email, invoice ID (if applicable), and a short reproduction path.
Response targets
- Critical outage/security: same business day
- Sync and payment flow issues: within 1 business day
- General product support: within 2 business days
Integration support scope
- OAuth connection and reconnect issues for QuickBooks and Xero
- Invoice import and reconciliation conflicts
- Recovery sequence execution and pause-work delivery logs
Relevant API paths include /api/accounting/* and /api/recovery/*.
Incident communication
Major incidents are communicated by email to affected accounts and tracked with timestamped remediation notes.
Security reports should be sent to info@billzy.io with "Security Report" in the subject.